Our Team: Melanie Smith

When Melanie Smith saw how devoted her husband Craig was to mastering the real estate market, she knew there was no other option than for him to open his own agency.

Smith & Associates Real Estate was born on the kitchen table, the business vision, one that contained the hope that their sons might one day take over the reins. But for Melanie, it opened an opportunity for her to apply her years of experience winning International Customer Service accreditations for Telstra, to a business that was built from the heart.

Applying a corporate customer service approach to a small business resulted in systems and processes that deliver a level of professionalism that clients trust. But it is the personalised attention to detail, a skill Melanie has gained in her recent career as a Student Support Trainer, that gives Smith & Associates Real Estate a competitive edge.

Clients truly do come first at Smith & Associates, before dinner, before putting the bins out and even before walking the dog. This is because relationships and human connections are the most important thing in the Smith household, and everyone who visits is welcomed like family.